FREQUENTLY ASKED QUESTIONS

It’s very important to choose a btu suitable for your space. Square footage and ceiling height are important factors when determining the proper btu’s. The average customer should choose something in the 20,000 to 25,000 btu range for 500 square feet or less. 25,000 to 30,000 btus for 500 to 750 sq ft.

The average installation usually takes 4-5 hours. It could take longer depending on the particular job.

Yes. We have our own installers on staff.

18 to 22 cents per hour depending on the size of the unit.

Yes. If you have an electronic ignition, there is a battery backup as well.

Yes – Delivery is always available – and installation is performed by one of our licensed gas fitters. Please note that charges may apply.

We always recommend an annual gas fireplace cleaning. For your convenience, we offer specials and promotions at the end of each season. By doing this, we can have you ready to go for the first cold snap in the fall.

Yes – We offer level 1 basic WETT inspections for insurance purposes. Please call for a quote and booking information.

You would use a glass cleaner specially made for fireplace glass. It is a cream designed to remove any residue without damaging the glass. Ammonia-based or regular glass cleaners are not recommended as they can damage your fireplace glass.

Yes. Your fireplace will work, but your blower will not.

It’s important to remember that a fireplace with a remote control also has a receiver which holds batteries. Try changing the batteries in the remote control and the receiver. This should solve your problem. If it is still not working, please call us so we can setup a service call for you.

Yes. If you don’t, it will waste energy and generate heat, which will make your air conditioner run longer.